Returns & Exchanges

At Alen, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all items in their original condition. Whether a piece doesn't fit your space or you have changed your mind, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.